Support for Admins

A: Weekly LIVE Q&A with Lisa at Online Solutions are Every Friday at 9am PT / 12pm ET

A: Fastest thing to do is to email: [email protected]

Make sure you include:

- Include the Sub-Account Name that you are experiencing the error in.

- Screenshots

- Loom Video or other screen recording video, and share the link in the email you send.

Don't know what Loom is?

Watch this video & make a free Loom account: https://youtu.be/xOpMPg_4hVo?si=ddFRDfJOfwolnaH9

A: Watch the Quick Start Guide: https://quickstart.onlinesolutions.help/index

Login to the Support Portal to watch the rest of the videos that will get you started off on the right foot.

If you've never logged in, click the blue "SignUp" button, and use the same email you used to login to your OnlineSolutions.ai account.

A: Scroll up and click the button that says "Request a New Sub-Account".

A: You will need Online Solutions Agency Relationship Number: 0-105-812

- If you have an Agency Account, follow this guide: https://help.gohighlevel.com/support/solutions/articles/155000002031-sub-account-transfers-transfer-sub-account-to-an-existing-agency

- If you do not have your own agency, you will need to email the support/admin where your account exists, and request that they transfer your sub account to the Relationship Number above.

A: Email us at [email protected]

We will cancel your subscription and give you until the end of the billing cycle to export contacts and save any other info from your account before it's scheduled for deletion.

A: Either click the button at the top of this page that says "Click HERE to Login", or go to https://portal.onlinesolutions.help

Automations For Workflows By Niche:https://marketersroundtable.mn.co/share/0pYlEdV4RxRHfmAB?utm_source=manualCRM

Pipelines By Niche:https://marketersroundtable.mn.co/share/yuOX1sJ9ZeMYllVh?utm_source=manualEmail

Snippets For GHL By Niche:https://marketersroundtable.mn.co/share/SMcmuPpDrhe3flef?utm_source=manualSMS

Snippets For GHL By Niche:https://marketersroundtable.mn.co/share/hO3k19KVrMEmG7gV?utm_source=manual

A: Yes, all accounts must have a card in the wallet. By not doing so you are violating terms of service.

Fees will be incurred and invoices will be sent to cover any costs you incurred.

The card must be added to the wallet, and any invoice must be rectified before regaining full access to your account again.

Repeat offenders will be canceled on the 3rd strike.

A: Each account has it's own account wallet, and that account wallet is used to cover incidental charges depending on what you are using within the system.

The account wallet balance is separate from your monthly billing.

⏬⬇️👇See the next 3 Q&A's below to learn where to see them, what they are for & how much. 👇⬇️⏬

A: Follow the steps below to see your detailed wallet transactions:

1. Login to your Account.

2. Switch to the Sub-Account you need to check.

3. Go to Settings (Bottom Left)

4. Billing (Left)

5. Wallet & Transactions (Top Menu)

6. Detailed Transactions (1/2 way down the page)

A: These standard features that if used could incur incidental minimal charges are listed below:

Phone Integration

- IVR Phone Tree

- Incoming Calls

- Outgoing Calls

- Voicemail

- SMS Campaigns

- SMS Outbound

- SMS Inbound

Email Services

- Email Validation

- Email Campaigns

- and More

Premium Triggers & Actions

- Zapier-Type Connections/Triggers/Actions

AI Employee

- Voice Ai

- Conversation Ai

- Reviews Ai

- Content Ai

- Funnel Ai

- Workflow Ai Assistant

- Unlimited Monthly AI Employee plan

Premium Workflow AI

- Inbound Webhook

- Custom Outbound Webhooks

- Google Sheets Premium Workflow Action

- Slack Notifications

- Custom Date/Time Formatter

- Custom Number Formatter

- Workflow AI-Chat GPTLC Premium Actions (Cheaper than Zapier per action)

Domain Purchasing

- Purchase Domains like you do in Namecheap and GoDaddy

Auto-Complete Address in Forms & Checkout

- Complete addresses for customers as they actively type in a check out form.

A: These standard features are pay-per-use, and incredibly cost effective, see below for examples:

Emails - Lead Connector

- Sending Emails = 0.001/email (a fraction of a penny)

- Example: $10 will give you about 10,000 emails

- Receiving Emails = Free

Phone System

Making Calls = Charged to customer0.021/min

Example: $10 will give you about 475 min

Receiving Calls = 0.0128/min

Example: $10 will give you about 780 min

Text Messages = 0.01245/segment

Example: $10 will give you about 800 segments

LC Email Verification

Verifying Emails - 0.0025/Email Verification

Example: $10 will give you about 3,075 Email Verifications

Content Ai

Ai Writer= 0.198/1000 Words

Example: $10 will give you about 50,500 Words

Ai Images = 0.162/ Image

Example: $10 will give you about 60 Images

Reviews Ai

Responses = 0.136/review response

Example: $10 will give you about 75 review responses

Auto Complete Address

Search Result = 0.008024/ Search Result

Example: $10 will give you about 1,250 Search Results

Result Selection = 0.0068/ Result Selection

Example: $10 will give you about 700 Selected Results

Funnel Ai

Ai Funnel Builder = 2.97/ Ai Funnel

Example: $10 will give you about 5 Ai Funnels

Conversation and Voice Ai

0.04/ Ai Message

Example: $10 will give you about 250 Message

0.26/ Minute Ai Voice Call

Example: $10 will give you about 40 Minute Ai Voice Calls

LC Premium Triggers and Actions

0.018/workflow premium actions & triggers

Example: $10 will give you about 550 Workflow Premium Actions (cheaper than Zapier/Month)

A: Please check the a google doc with updates on getting approved:

https://docs.google.com/document/d/1j_-B1UM-Q-r2l8m_QBWum4yHVlmgVMNeDzpAfzGWwx8/edit?usp=sharing

Watch the Video below that covers these topics in much more detail.